A little help for your journey.

01 / FOCUS & DISCOVERIES

Start with a focus session

How do I discover creatures and keepsakes?

Choose a duration and destination, finish the timer, then collect your discoveries. Ending a session early does not create a completed journey. Your journal keeps the session, and repeat encounters increase a creature’s familiarity.

What requires Pro?

Mosswood is free to explore. Journey Pro unlocks the other destinations and their creatures and keepsakes, plus cloud sync while your entitlement is active. Pro is available monthly or yearly; there is no lifetime plan.

02 / ACCOUNT & PROGRESS

Keep your journeys

Do I need to sign in?

You can focus without signing in yourself. The app may create an anonymous service account to identify the current user and associate subscriptions. This does not mean a free user’s journey records have been uploaded.

How do I restore progress on another device?

You need active Pro access and the same Sign in with Apple account on your devices. Let sync finish on the old device before switching. The App Store account used for purchases is separate from your Sign in with Apple identity.

03 / SUBSCRIPTIONS

Manage Pro

Already paid, but Pro is missing?

Check that your device uses the App Store account that made the purchase. Connect to the internet, then open Profile → Subscriptions & Purchases → Restore Purchases. Restoring a purchase is different from restoring a cloud journal. Do not buy again or uninstall the app just to troubleshoot.

How do I cancel or request a refund?

Open iPhone Settings → Apple Account → Subscriptions and select Journey to manage renewal. Cancellation normally leaves access until the paid period ends, subject to Apple’s status. Deleting the app or account does not cancel a subscription. Request refunds through Apple.

Manage Apple subscriptions ↗ · Request a refund from Apple ↗

04 / SIGN OUT & DELETE

You control your account

For an Apple-connected account, open Profile → Account & Sync to sign out or delete the account. Signing out switches to a separate local archive and does not delete cloud records. Deletion requires identity confirmation; treat it as complete only after a success message.

For an anonymous account, sign-in trouble or a missing deletion control, contact us using the email below. Deleting a Journey account does not erase Apple’s transaction records or automatically cancel a subscription.

05 / MORE INFORMATION